Troubleshooting Report

Attention drivers,

If you experience problems on the Hard Drive Express website, we request that you complete the form below. The more information you provide, the more we can help you.

Thank you for your assistance.

Fields marked with an * are required

Driver's Name *

Email *

Phone *

Last Date of Incident *

If Incident Happened on PhoneAndroidApple

Make and Model of Phone

If Incident Happened on PCWindowMac

APPLE/MAC COMPUTERS: What is your operating system?4.9 Mac OS X 10.7 Lion4.10 OS X 10.8 Mountain Lion4.11 OS X 10.9 Mavericks4.12 OS X 10.10 Yosemite4.13 OS X 10.11 El Capitan4.14 macOS 10.12 Sierra4.15 macOS 10.13 High SierraOlder than theseNot sure (Makes troubleshooting more difficult to determine)

WINDOWS COMPUTERS: What is your operating system?Windows VistaWindows 7Windows 8Windows 10Older than theseNot sure (Makes troubleshooting more difficult to determine)

Last Time Your Operating System was Updated (Month/Year, if known)

Select Browser *ChromeFirefoxInternet ExplorerSafariMicrosoft EdgeOther

Last Time Your Browser was Updated (Month/Year, if known)

Click All That Apply *Problems with logging inPhone freezesPC freezesCannot open a documentIssue with employment applicationOther (Complete comment section below)

Please recreate the steps you took when you experienced issues (Step 1): *

Step 2: *

Step 3:

Step 4:

Step 5:

Additional Comments or Steps here